IT Service Management

Meet your business challenges

The ever-growing complexity of distributed IT environments, coupled with increasing business dependence on technology, has raised the stakes for successful service management. Reactive, stand-alone help desks are no longer sufficient. To meet business demand for dependable technology-driven services, IT organizations need integrated service management processes that see technology components as interrelated parts of services IT provides to the business

Address critical business needs with BMC Remedy IT Service Management Suite

• Establish repeatable, effective, and efficient integrated ITIL® processes
• Quickly resolve business-critical incidents and identify root causes
• Decrease business risk and time to implement changes
• Monitor and enforce service level agreements at the business level
• Reduce asset total cost of ownership (TCO) and align portfolio to business needs

BMC Remedy IT Service Management unifies service desk, incident, problem, change, asset life cycle, and service level management applications, and a configuration management database (CMDB), with a single data model, workflow platform, and user interface.

Key Features & Benefits

• Integrates ITIL processes with service desk, incident, problem, change, asset, and service level management workflows
• Unifies ITIL processes with integration to systems management for proactive and continuous improvement of service quality
• Synchronizes processes around a single view of infrastructure and business dependencies with the BMC Atrium CMDB
• Accelerates implementation of ITIL with deep, out-of-the-box workflows integration on a single platform, data model, and UI
• Enables outsourcers or enterprises to serve multiple customers with one server via a multi-tenant architecture